Privacy Policy

1. Data Controller

Park Airport Transfer ("we", "us", "our") is the data controller responsible for your personal data collected through this website and our services. We operate under TURSAB licence DVS No. 13839.

Contact: parkairporttransfer@gmail.com  |  +90 549 170 52 52  |  İstanbul, Türkiye

2. Data We Collect

We collect the following categories of personal data:

• Identity data: First name, last name
• Contact data: Email address, phone number
• Reservation data: Pickup/drop-off addresses, travel date and time, number of passengers, flight number, vehicle preference, special requests
• Payment data: Payment method chosen (card or cash); card details are processed by our payment provider and are never stored on our servers
• Technical data: IP address, browser type, pages visited, time spent — collected via cookies and analytics tools
• Communication data: Messages sent through the contact form or email

3. Purpose of Processing

We use your personal data for the following purposes:

• Creating and managing your reservation
• Confirming bookings and sending reminder notifications
• Coordinating driver assignment and logistics
• Processing payments and issuing receipts
• Responding to customer support inquiries
• Improving our website and services through analytics
• Complying with legal obligations (tax records, regulatory requirements)
• Sending promotional communications (with your consent)

4. Legal Basis for Processing

Where we rely on legitimate interests, we have balanced our interests against your rights and determined that our use does not unduly impact you.

5. Data Sharing

We do not sell your personal data. We may share data with the following parties only to the extent necessary:

• Assigned drivers: Name and phone number for pickup coordination
• Payment processors: Secure card transaction handling
• Email service providers: Sending transactional and notification emails
• Analytics providers: Aggregated and anonymised website usage data
• Legal authorities: When required by law or court order

All third-party processors are bound by data processing agreements and may only use your data for the specified purpose.

6. Data Retention

When data is no longer needed, it is securely deleted or anonymised.

7. Your Rights

Under applicable data protection law, you have the right to:

• Access — obtain a copy of the personal data we hold about you
• Rectification — request correction of inaccurate or incomplete data
• Erasure — request deletion of your data (subject to legal retention obligations)
• Restriction — ask us to pause processing in certain circumstances
• Portability — receive your data in a structured, machine-readable format
• Objection — object to processing based on legitimate interest or for direct marketing
• Withdraw consent — at any time where processing is based on consent

To exercise any right, contact us at parkairporttransfer@gmail.com. We will respond within 30 days.

8. Security Measures

We implement appropriate technical and organisational measures to protect your data against unauthorised access, loss or disclosure, including:

• TLS/SSL encryption for all data transmission
• Access controls and role-based permissions for staff
• Regular security assessments
• Pseudonymisation of analytics data

In the event of a data breach that poses a risk to your rights, we will notify you and the relevant authority within the legally required timeframe.

9. Cookies

We use cookies to improve your browsing experience. For full details, please see our Cookie Policy.

10. Changes & Contact

We may update this policy from time to time. Material changes will be notified via email or a prominent notice on our website. The "Last Updated" date at the top of this page reflects the latest revision.