Frequently Asked Questions

You can enter your pick-up and drop-off points, date/time and number of passengers using the search form on our homepage, view vehicle options and proceed with the "Book Now" button. Reservations can also be made by phone or email.

After your payment is confirmed, your booking details will be sent to your email address. The confirmation email usually arrives within a few minutes. If it doesn't arrive, please check your spam folder or contact us.

Contact us with the email address you used during registration. Alternatively, you can access your reservation code by entering your email address on the "Track Reservation" page.

Visa, Mastercard, American Express, Troy and PayPal credit/debit card payments are accepted. Cash payment can also be made to the driver in the vehicle. All online payments are secured by 3D Secure.

Yes, all displayed prices are final prices inclusive of VAT. The amount you see at the time of booking is the exact amount you will pay. There are no hidden fees.

Our driver will be waiting with a name sign with your name on it. If you share your flight details, we will track your flight in real time and meet you at the arrivals terminal.

Just share your flight number. Our driver tracks your flight in real time and positions themselves according to your arrival time. No extra waiting charge is applied.

No extra charge is applied for standard luggage fitting the vehicle capacity. For extra or oversized items, it is sufficient to notify us at the time of booking.

Yes, you can add a child seat during booking. Infant seats (0–3 years), child seats (3–7 years) and booster seats (7–12 years) are available at an additional charge of €10 per seat.

You can cancel free of charge up to 24 hours before the transfer time. A 50% refund applies for cancellations within 24 hours. You can use the track reservation page or our customer services to cancel.

You can make free date/time changes up to at least 12 hours before the transfer time. To make a change, simply call our customer services.

After cancellation confirmation, the refund will be reflected on your credit card within 3–7 business days. If payment was made by bank transfer, the period may extend to 5–10 business days.