Lost Luggage at the Airport: Step-by-Step Guide to What You Should Do
📅 June 16, 2026
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You have landed, but your bag has not. It is one of the most stressful moments of any trip — but acting quickly and calmly will significantly improve the outcome.
Step 1: Do Not Leave the Airport
Before exiting the arrivals hall, go directly to the airline's baggage claim desk or the airport's Lost & Found office. Taking your bag claim receipt (the sticker tag attached to your boarding pass) is essential.
Step 2: File a PIR Report
Ask staff to complete a Property Irregularity Report (PIR). This is the official document that initiates the tracing process. Request a copy for your records.
Step 3: Know Your Rights
- 📋 Under the Montreal Convention, airlines are liable for delayed or lost baggage up to approximately 1,288 Special Drawing Rights (~€1,500).
- 🕐 If your bag is not found within 21 days, it is officially considered lost and you may claim full compensation.
- 🧾 Keep all receipts for essential items you purchase while waiting for your bag — these are reimbursable.
💡 Pro tip: Always place a business card or label inside your bag (not just outside) and take a photo of your luggage before checking in. This speeds up identification enormously.
How to Prevent Lost Luggage
- ✅ Use a distinctive luggage tag or coloured strap
- ✅ Arrive early for connecting flights — tight connections increase risk
- ✅ Consider a GPS tracker inside your bag
- ✅ For valuables, always use carry-on luggage
🚗 Travelling with Park Airport Transfer means your driver waits for you — even if your bag is delayed. No extra charge for reasonable waiting.
